Privacy and Policy

Privacy and Policy

Privacy and Policy

Privacy policy

Last Updated: Nov 22, 2025

At Kays Pro Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit enquiries, or use our cleaning services.


1. Information We Collect

We may collect the following types of information:

Personal Information

Provided directly by you when submitting a form, booking a service, or contacting us, including:

  • Full name

  • Email address

  • Phone number

  • Service address

  • Any additional details you choose to provide


Website & Usage Data

Collected automatically through analytics tools:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

  • Cookies & tracking identifiers

We use this data to improve website performance and user experience.


2. How We Use Your Information

Kays Pro Cleaning may use your information to:

  • Provide and deliver cleaning services

  • Send quotes, invoices, confirmations, and service updates

  • Respond to enquiries or customer support requests

  • Improve our website, services, and marketing

  • Send optional promotional offers (only with consent)

  • Maintain internal records and quality assurance

We do not sell, rent, or trade your personal data.


3. Sharing Your Information

We may share your information only when necessary and only with:

  • Trusted service partners (e.g., payment processors, booking tools)

  • Contractors performing cleaning services

  • Legal authorities where required by law

All partners are required to follow strict confidentiality and privacy standards.


4. Data Storage & Security

We take reasonable steps to safeguard your information, including:

  • Secure servers and encrypted storage

  • Limited internal access to personal data

  • Regular security reviews

However, no internet-based service is 100% secure. We encourage users to take their own precautions online.


5. Cookies & Tracking

kaysprocleaning.com.au may use cookies to:

  • Improve website functionality

  • Deliver personalised experiences

  • Analyse site performance

You can disable cookies through your browser settings, but some features may not work as intended.


6. Your Rights

You may request at any time to:

  • Access your personal information

  • Correct inaccurate details

  • Request deletion of your data

  • Opt out of marketing communications

Contact us to submit a request.


7. Third-Party Links

Our website may contain links to external websites.
Kays Pro Cleaning is not responsible for the content or privacy practices of those sites.


8. Updates to This Policy

We may update this Privacy Policy when necessary.
Changes will be posted here with an updated “Last Updated” date.


9. Contact Us

For privacy enquiries, data access requests, or general questions:

Kays Pro Cleaning
Email: mikaela@kaysprocleaning.com.au
Website: kaysprocleaning.com.au

ABN 11 402 840 571