Privacy policy
Last Updated: Nov 22, 2025
At Kays Pro Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit enquiries, or use our cleaning services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Provided directly by you when submitting a form, booking a service, or contacting us, including:
Full name
Email address
Phone number
Service address
Any additional details you choose to provide
Website & Usage Data
Collected automatically through analytics tools:
IP address
Browser type
Device information
Pages visited
Time spent on site
Cookies & tracking identifiers
We use this data to improve website performance and user experience.
2. How We Use Your Information
Kays Pro Cleaning may use your information to:
Provide and deliver cleaning services
Send quotes, invoices, confirmations, and service updates
Respond to enquiries or customer support requests
Improve our website, services, and marketing
Send optional promotional offers (only with consent)
Maintain internal records and quality assurance
We do not sell, rent, or trade your personal data.
3. Sharing Your Information
We may share your information only when necessary and only with:
Trusted service partners (e.g., payment processors, booking tools)
Contractors performing cleaning services
Legal authorities where required by law
All partners are required to follow strict confidentiality and privacy standards.
4. Data Storage & Security
We take reasonable steps to safeguard your information, including:
Secure servers and encrypted storage
Limited internal access to personal data
Regular security reviews
However, no internet-based service is 100% secure. We encourage users to take their own precautions online.
5. Cookies & Tracking
kaysprocleaning.com.au may use cookies to:
Improve website functionality
Deliver personalised experiences
Analyse site performance
You can disable cookies through your browser settings, but some features may not work as intended.
6. Your Rights
You may request at any time to:
Access your personal information
Correct inaccurate details
Request deletion of your data
Opt out of marketing communications
Contact us to submit a request.
7. Third-Party Links
Our website may contain links to external websites.
Kays Pro Cleaning is not responsible for the content or privacy practices of those sites.
8. Updates to This Policy
We may update this Privacy Policy when necessary.
Changes will be posted here with an updated “Last Updated” date.
9. Contact Us
For privacy enquiries, data access requests, or general questions:
Kays Pro Cleaning
Email: mikaela@kaysprocleaning.com.au
Website: kaysprocleaning.com.au
ABN 11 402 840 571